Frequently Asked Questions
Find answers to the most commonly asked questions about Dart Controls products, ordering, shipping, technical support, warranty coverage, and more.
Frequently Asked Questions
We've compiled answers to the questions we receive most often from customers. If you cannot find the information you're looking for, please contact our Customer Support team for assistance.
General Questions
What products does Dart Controls manufacture?
Dart Controls manufactures industrial AC drives, DC drives, SCR drives, brushless DC controls, motor speed controllers, potentiometers, encoders, and custom OEM motor control solutions for industrial applications.
How do I choose the correct motor controller?
Product selection depends on your motor type, voltage, horsepower, speed range, and application requirements. Our technical support team can help you select the appropriate solution.
Ordering
How do I place an order?
Orders can be placed through our website or by contacting our sales team directly.
Can I request a quotation?
Yes. We provide quotations for individual products, OEM projects, distributors, and large-volume purchases.
Do you offer volume discounts?
Volume pricing may be available depending on the order quantity. Please contact our sales department for details.
Shipping
Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping options, transit times, and customs requirements vary by destination.
How can I track my order?
Tracking information will be provided once your order has been shipped.
Technical Support
Do you provide technical support?
Yes. Our technical specialists are available to assist with product selection, installation, troubleshooting, and application support.
Can I download product manuals?
Product manuals, wiring diagrams, specifications, and technical documentation are available for many products.
Do you provide OEM engineering support?
Yes. We work closely with OEM manufacturers to develop customized motor control solutions for specialized applications.
Warranty
Are your products covered by a warranty?
Yes. Eligible products are covered under our Limited Warranty against defects in materials and workmanship. Please refer to our Warranty Policy for complete details.
How do I request warranty service?
Contact our Customer Support team before returning any product. An RMA (Return Material Authorization) may be required.
Returns
Can I return a product?
Return requests are subject to approval and our return policy. Please contact Customer Service before sending any product back.
Website & Account
Do I need an account to place an order?
Depending on your purchase method, you may be able to check out as a guest or create an account for quicker future purchases.
Is my personal information secure?
Yes. We use industry-standard security practices to help protect your personal and payment information.
Still Need Assistance?
If your question isn't answered above, our Customer Support and Technical Support teams are here to help. Please visit our Contact Us page to get in touch with us.